3 Reasons to Become Best Friends with Your Local Hospital Contacts

3 Reasons to Become Best Friends with Your Local Hospital Contacts

You know that person at the local hospital registration desk that you exchange two words with when you transport a patient? Take some time to get to know him or her. Ask about their kids and family. Joke around. Take them some snacks from work. Here are 3 reasons to keep in touch with contacts at the hospitals to which you typically transport your patients:


#1. Hospitals can be a good source of patient information

Busy crew members may not necessarily have the time or the ability to gather patient demographic and insurance information from the patient. This is where hospital facesheets come in handy – they may have more accurate information about the patient than any verbal information you may have received.

If nothing else, it can be a good backup resource to make sure the information you received from the patient is accurate.


#2. Hospitals can fax facesheets to your service

A good relationship with a contact at the hospital will help facilitate a negotiation where you can have the hospital fax you facesheets of the patients you transport to their facility, after-the-fact. This will give the hospital a chance to verify and provide more complete patient information, as well as remove the necessity of your crew members waiting at the hospital for the facesheets.


#3. Increase referrals through your contacts

If you have a good relationship with your hospital contact, sometimes it might lead to more referrals for your service. As they know you and can put a face to the name of your service, they are more likely to remember your service when a situation arises and a referral is needed.


Grant Helferich is employed as the Director of Client Performance and Training with Omni EMS Billing in Wichita, Kansas. He is a former member of the KEMSA Board and has also served as the treasurer and president of the KEMSA Administrator’s Society. He was certified as an EMT, EMT-I, M.I.C.T. , and T.O. II. Grant has worked EMS for over 35 years in roles such as an EMT, EMT-I, M.I.C.T., Field Supervisor, Flight Paramedic, Cardiovascular Specialist, Assistant Director, and Director of EMS.